RemansiaSupport
Got a question, or something isn’t working as you expected? Write to us at somos@amber.es and we’ll get back to you as soon as we can. If it’s a bug, tell us which phone or tablet you use and what you were doing.
Common questions
Where is my garden kept?
On your device. Remansia uses no accounts or servers, so your garden doesn’t sync between devices and is deleted if you uninstall the app.
Why isn’t a new koi arriving?
At most one arrives each day, after your koi have eaten a few times: touch the water near them. Some varieties only appear in their season, and others are born in the pond itself.
When do gifts arrive?
From your second day, every time you open Remansia on a new day. There are no streaks: if you take a while to come back, the gift waits for you.
How do I turn the sound off?
Tap the speaker in the top-right corner. On iPhone, Remansia also respects the silent switch.
How do I decorate the garden?
Tap the flower below the notebook. Then tap a gift or a lily pad to move it, turn it or put it away, and tap “Finish” when you’re done.
Does Remansia collect data?
No. The app collects no personal data and has no advertising or analytics. You’ll find all the details in the privacy policy.
Contact
- somos@amber.es
- Company
- Amber Desarrollo Digital S.L., Seville (Spain)